MiSA Model

Recently I have attended a workshop on "cross-cultural communications".There we had discussion on models for improved communications.MISA for better understanding and REHEAR for active listening.Here are brief descriptions of the two which can be utilized in our daily understandings of personal or work life situations.

The MiSA model provides a process for stepping back and analyzing situations to gain understanding by reflecting on our ladder of inference.

• Be Mindful
• Seprate the DIE:Description,Interpretation and Evaluation process
• Explore Alternative interpretations

For cultural interactions active listening practice:REHEAR can be very useful.

• Repeat
• Empathise
• Help with Questions
• Empty Mind to Focus
• Attend with Body Language and Tone
• Read Between the Lines